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Implementing Continuous Quality Improvement Programs in Hospitals

Publication Date: August 7th, 2000
Publication Type(s): Peer-reviewed Journal Publications
Topic(s): ,
Author(s): Sales, A., Moscovice, I. & Lurie, N.

The Joint Commission Journal on Quality Improvement 26:476-487, 2000.

Quality improvement approaches such as continuous quality improvement (CQI) and total quality management are widely used, but little is known about how much it costs to use the principles and techniques required to implement CQI processes. In the Robert Wood Johnson Foundation’s Improving the Quality of Hospital Care (IQHC) program, four consortia of hospitals were funded in the early 1990s. Interviews with quality managers at 38 of the consortia hospitals were conducted in 1995 to determine the costs of conducting CQI projects to allow an estimation of the marginal cost of using CQI processes (particularly cross-disciplinary teams) to improve quality of care.

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